Just as millions of Americans prepare to fly back home after Christmas, a new study finds that consumers think air travel is more frustrating than it was five years ago.
Consumers also think the Christmas season is the worst time of year to fly, according to the Morning Consult national survey conducted for the U.S. Travel Association (USTA), an industry trade group.
Such negative emotions mean fewer Americans are willing to travel. The survey found that air travel hassles stopped 24 percent of leisure travelers and 14 percent of business travelers from taking at least one trip in the last five years.
And that’s translated into real losses for the U.S. economy. In 2016, the USTA says Americans avoided 32 million air trips because of travel hassles, costing the economy more than $24 billion in spending.
Here are some of the survey findings over the last five years:
- 60 percent say airline fees, such as those for checked bags, flight changes and seat assignments, have worsened.
- 51 percent say the overall cost of flying has increased.
- 47 percent say airport hassles, such as long lines and crowded terminals, have gotten worse.
Improving airports would help, according to the USTA. Two in five frequent business and leisure travelers would take at least three more trips a year if airport hassles were reduced or went away, according to the survey.
In addition, many survey respondents think Congress should pursue policies to: modernize airport and air traffic control infrastructure (60 percent), give airports more flexibility to improve air service options for travelers (55 percent) and maintain competition between airlines (53 percent).
Morning Consult surveyed 2,201 adults online from Oct. 10-12, 2017. Results have a margin of error of +/- 2 percentage points.