I recently ate my first free meal in years on a domestic flight in coach class. On Delta Air Lines. And it was pretty good.
Most U.S. airlines cut complimentary meals on domestic flights in the main cabin more than a decade ago. Delta did so in 2001 to cut costs. (Airlines still offer free meals and drinks to all passengers on long-haul international flights.)
Since then, however, in-flight food has been making a bit of a comeback. First came the paid meals, but now some airlines, like Delta, are once again offering free meals in economy class.
Delta’s decision is not brand new, but this was my first chance to sample it on a cross-country flight from Boston to San Francisco. In early 2017, Delta re-introduced free meals in the main cabin on some of its longest domestic flights. The service now is offered on more than a dozen routes, including:
- New York (JFK) to/from Los Angeles, San Francisco, San Diego, Seattle and Portland, Ore.
- Washington D.C. (DCA) to/from Los Angeles
- Seattle to/from Boston; Raleigh-Durham, N.C.; Orlando, Fla.; and Fort Lauderdale, Fla.
- Boston to/from San Francisco and Los Angeles
- Atlanta to/from Honolulu
- New York (JFK) to/from Honolulu
- Minneapolis to/from Honolulu
Like other airlines, Delta is focused on serving healthier food and drinks. Options on its free main cabin meal menu vary depending on the time of a flight. Recent options included a Turkey and Swiss Bagel or Protein Pack in the morning; a beef pastrami sandwich or veggie wrap for lunch; a Greek Mezze Plate or Sesame Noodle Salad for dinner on overnight flights. Fruit and cheese plates are offered at all times.
On my recent flight, I ate the Sesame Noodle Salad. The dish included four types of vegetables, the noodles weren’t overcooked, the sauce wasn’t overly sweet or salty, and the portion size was just about right for me. (See featured photo at top.) All in all, I was happy with the meal.
I also received free snack (a small Kind bar) among options including Cheez-It crackers and cookies. Delta offers free snacks to main cabin passengers on flights over 250 miles. In addition, passengers travelling in Delta Comfort Plus domestic routes (on flights over 900 miles) will receive free snacks.
Delta also offers 17 different special meals, such as diabetic, gluten-free and vegetarian to all passengers on flights that offer complimentary meals. Passengers can pre-order these meals.
Other U.S. airlines also have upgraded their food menus and other services to make flying easier and more comfortable, though most charge for food.
As of December, American Airlines began offering a new inflight healthy menu to main cabin passengers on most U.S. flights longer than three hours — in collaboration with Zoës Kitchen. I wrote a blog post about it.
Will such moves be enough to attract new customers? Who knows. But they’re sure to please existing customers who’ve been nickeled-and-dimed by airlines for everything from headphones to extra leg room.