Lengthy wait for Global Entry yields quick interview


Last summer, I signed up for a government program to help me move faster through airports globally and found myself stuck in a poky approval process.

Global Entry members place their passport where the green light is to be identified. Airport kiosks spit out a slip of paper (in hand) to bring to a U.S. customs agent instead of the declaration form passed out on airplanes. (Sheryl Jean)

Global Entry members bypass traditional customs inspection lines and use an automated kiosk to enter the United States. (Quick facts at bottom.) It also includes TSA PreCheck, which lets travelers into a special security line without having to take off your shoes and coat or remove your laptop.

It makes sense, especially if you travel often or internationally. Friends raved about Global Entry, but I procrastinated.

I applied just as government agencies and airlines were promoting Global Entry after travelers last spring experienced long waits at U.S. airports.

As a result, applications surged and I was looking at a seven-month wait for an appointment at the San Francisco International Airport. I’m told the wait is not as long at some other airports.

The interview

This week, my interview day finally arrived.

At my local Global Entry office, I joined about a dozen other people sitting in chairs or standing outside the office door, which was closed with a sign saying “Do not knock.” After a few minutes, a woman stepped out to take names.

When my name was called, I entered the office and was told to sit at cubicle No. 3. A  U.S. Customs and Border Patrol (CBP) officer asked for my identification. Warning: If your home street address is not on your identification, you must bring a utility bill printed with it. Read the “Special Instructions” at the end of your appointment notice.

My photograph was taken and fingerprints scanned. That lets the CBP conduct a criminal background check and it’s needed to use the airport kiosks.

It all took less than 15 minutes.

Still waiting

I’m eager to test my new travel privileges, but I’m still waiting. The CBP officer said I should be notified within 48 hours.

Tip: If you have to wait a while for a Global Entry interview and have an international trip in the meantime, consider downloading the CBP’s free passport control app. It helps because you can electronically fill out the customs declaration form and use a special customs line.

Global Entry Quick Facts

Who: For U.S. citizens, U.S. lawful permanent residents and citizens of some other countries who fly within the United States and internationally.

What: Members who arrive at a U.S. airport go to a Global Entry kiosk to: Scan their passport and fingerprints; answer customs declaration questions; and go through an express customs lane. It includes TSA PreCheck to move through security lines faster.

How: You must create an account online to apply and schedule a visit to a Global Entry Enrollment Center to provide identification and scan your fingerprints.

Where: Kiosks are at over 50 airports worldwide; expedited entry benefits in 11 countries.

Cost: A $100 non-refundable application fee includes the $85 enrollment for five years.