No doubt Airbnb is a popular lodging and vacation option. But many people also have been vocal on social media with complaints about everything from high cleaning fees to ridiculous checkout requirements by hosts.
Well, Airbnb has listened to those grievances and made some changes to its vacation booking platform. Specifically, it has launched more than 50 new features and upgrades to improve the booking and lodging experience.
“Millions of people have given us feedback on how to improve Airbnb,” Airbnb cofounder and CEO Brian Chesky said in a statement. “We’ve listened.”
He said the company analyzed “millions of customer service tickets,” reviewed “thousands of social media posts” and spoke with “hundreds of thousands of guests and hosts.”
Chesky called the resulting changes Airbnb’s “most extensive set of updates ever.” Airbnb, which expects 300 million guests this year, just posted its first-ever profitable quarter for the first quarter of 2023.
Here are a dozen of the most notable changes or new features for Airbnb guests:
Price transparency: Users of the website and app now can see the total price, including fees but excluding taxes, in addition to the nightly rate.
Longer stays: With more people having flexible work schedules, Airbnb is offering stays of a month or longer under a new “months” search tab. Users can search for listings available for one month up to 12 months.
Better maps: Airbnb said more than 80% of guests use its map feature. Now, the maps are faster, contain persistent pins when zooming and panning, and show more listings.
Reimagined Wishlist: Airbnb redesigned its Wishlist feature, where you can save listings you like for future trips. Changes include larger images of saved homes and being able to add notes to saved listings.
Curated private rooms: To get back to its roots, Airbnb has unveiled a curated category of private rooms in a host’s home. It’s an option on the home page called “Rooms.” Private rooms also tend to cost less: Airbnb said the average nightly rate of a private room on its platform is $67. CEO Chesky has even listed a room in his San Francisco home on Airbnb to show his commitment to this idea.
Increased security/privacy: The listing page for a home now show if there’s no lock on a private room door, if the bathrooms are shared or private and if people other than the host will be in the home during your stay.
Improved search filters: It’s easier to switch between viewing rooms, entire homes or all types of places and see the different prices within the “type of place” filter
Host passport: Users can read more information about hosts, such as what college they attended, their favorite song in high school and their pets.
Checkout changes: Guests now can see checkout instructions on the listing page before booking a stay. And if guests think the instructions are over the top, they can choose “excessive checkout tasks” in a post-stay review. Airbnb said hosts with repeated low ratings for “unreasonable chores” will be removed from the platform.
Instant rebooking credit: If a host cancels a reservation within 30 days of arrival, most guests will receive an instant credit to be used to rebook another stay immediately.
Faster customer service: For customers with problems during a stay, Airbnb aims to answer 90% of support calls within two minutes.
Payment options: Guests in the United States and Canada can pay for stays in four interest-free installments over six weeks thanks to a partnership with Klarna. For U.S. bookings over $500, guests can pay monthly. Airbnb said more countries will be added.
Note: The featured photo at top is courtesy of Airbnb.